Fix a screen that isn't working

1. 1

   Check the screen says On in My Screens

2. 2

   Press Restart on its card

   This fetches the latest slides, prayer times and settings.

3. 3

   Check the screen is set up the way you think

   Is the slide in the playlist the screen plays? Is a timed playlist showing instead right now? Is the screen using the layout you changed?

4. 4

   If it still hasn't changed, turn the screen off at the wall, wait ten seconds and turn it back on

The screen has been removed from your masjid, either by someone pressing Remove screen in its Settings, or because its saved data was wiped. Pair it again: see Put up your first screen.

If the code box is grey and empty, the screen can't reach the internet. Fix the connection first.

If the portal says the code is wrong, look at the screen again. Codes change every 15 minutes and the screen shows the new one by itself.

• An hour out on a TV or computer: the device's own clock or time zone is wrong. Fix it in the device's settings.
• An hour out on a Display Unit: message us and we'll check its time zone.
• A few minutes out on a Display Unit: some networks block the internet clock. The box corrects itself within 15 minutes. If it doesn't, message us.
• The prayer times themselves are wrong: check the day in Prayer Times. See Set and change jamaat times.

• Blank or white screen: unplug the box for ten seconds and plug it back in. If it says On in the portal, press Restart on its card. Check the TV is on the right HDMI input.
• Stuck on the loading screen: give it 20 seconds. The very first start needs the internet.
• Picture cut off at the edges: set the TV's picture size to "Just Scan", "Screen Fit" or "Full Pixel".
• An urgent notice didn't show on one screen: that screen was offline when it was sent. Take the notice down and send it again.
• The screen restarted on its own: usually the overnight update, early in the morning. If it keeps happening during the day, message us.
• Can't add another screen: you've reached your plan's limit. Remove a screen you no longer use, or upgrade in Settings then Billing.

Still stuck? Message us on WhatsApp from the contact page with the screen's name and what you see.